Privacy Policy

Overview

This Privacy Policy describes how Starzelo collects, uses and shares your personal information when you visit starzelo.com.au, send us an enquiry or place an order.

Information we collect

When you visit the site, we automatically collect some information about your device and visit, such as your browser type, IP address, time zone, the pages you view and how you arrived at the site. We call this "Device Information". It's collected using cookies, browser storage and log files.

When you place an order, we collect your name, email address, phone number, business name (if given), shipping address and any notes you add, such as your Google review link or Instagram handle. We call this "Order Information".

When you send an enquiry, we collect your name, email address, business name, product interest, quantity and your message.

Your cart is saved in your own browser so it's still there when you come back. It isn't shared with other visitors.

How we use your information

We use Order Information to fulfil your order, arrange shipping, send order confirmations and tracking details, and contact you about your order.

We use enquiry details to reply to you and prepare quotes, including bulk and custom orders.

We use Device Information to keep the site secure, prevent fraud and understand how the site is used so we can improve it.

Sharing your information

We only share your personal information with service providers that help us run the site and deliver your order, such as our website hosting provider and Australia Post for delivery.

We may also share your information to comply with applicable laws and regulations, respond to a lawful request, or protect our rights.

We don't sell your personal information.

Your NFC card or stand

Tapping or scanning a Starzelo card or stand doesn't collect any personal data from the phone that taps it. It simply opens the Google review page or Instagram profile it's linked to.

Data retention

We keep Order Information and enquiries for our records unless and until you ask us to delete them.

Your choices

You can ask us to access, correct or delete your personal information at any time by emailing support@starzelo.com.au. You can also clear or block cookies in your browser settings.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please email us at support@starzelo.com.au.